Erin Grafton serves as National Operations Manager, bringing 21 years of experience in the title industry, with the last 9 years focused in operations. She has a strong background in escrow operations, compliance, training, workflow development, and process improvement, with a solutions-focused approach to supporting teams across multiple markets.

She oversees national operational initiatives, including escrow process development, training support, workflow standardization, compliance alignment, and cross-state collaboration. Erin partners closely with leadership, underwriters, escrow teams, and support departments to identify opportunities for improvement and implement practical, scalable solutions.

Erin is passionate about building strong teams through positivity, expertise, and growth. She focuses on creating clear resources, consistent communication, and meaningful training that help employees feel supported, informed, and empowered to provide excellent service.

Based in Arlington, Texas, Erin enjoys spending time with her husband, Erik, and their two daughters. Outside of work, she enjoys watching baseball, traveling, and doing arts and crafts with her girls.